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Ballantyne Medical Group
Home / Patient Tools / Appointments


Learn more about our check-in process, scheduling and canceling appointments, after-hours support and new patient information.

How to reach us

You may reach our office anytime by calling 704-384-1925 during open office hours from Monday-Friday, 8 a.m. to 5 p.m. We are closed on weekends and major holidays. Walk in appointments are available from 8:15 a.m. to 11:15 a.m. and 1:45 p.m. to 3:15 p.m.

After hours support

We ask that routine questions, prescription refills and appointments be made during regular business hours. For a life-threatening emergency, call 9-1-1 immediately. For other urgent needs after normal office hours, calls will be answered by the after-hours triage support team.

New patients

We welcome new patients! We would be delighted to meet your healthcare needs. On your first visit, we ask you to arrive 30 minutes early to fill out registration and medical history forms. Please bring your insurance card, your driver’s license or another form of identification, any medications you are currently taking and any co-payment or insurance deductible that applies. Having your previous medical records sent to us prior to your visit will aid the physician with your treatment.

Check in

Please bring your insurance card with you for each appointment. All insurance copayments and deductibles are due at time of service. Copays will be collected before you are seen. Please arrive 15 minutes before your scheduled appointment time to allow for the check in process.

Making & canceling appointments

It is very important to call ahead when scheduling an appointment. We do require a 24-hour notice for cancellations and it is essential that you arrive on time for your appointment. You will receive a reminder call 1 to 2 days prior to your appointment. Please listen carefully to the information and respond to us if necessary. Failure to do so may result in your appointment having to be rescheduled.

Request an appointment

Our online request an appointment feature is for patients who would like to schedule a future appointment and is not intended for same day appointments. If you need an appointment today, please contact your physician practice directly.

Your request will be sent to a Novant Health representative who will contact you to assist in scheduling an appointment.

If you are having a medical emergency and are in need of immediate assistance, please call 911.
* denotes required fields

Appointment Information

Physician Requested (optional)
Location-First Choice (optional)
Location-Second Choice (optional)
(Use the fields below to indicate your preferred day and time for an appointment.
We will do our best to accommodate your preferences. You will be contacted to confirm your appointment day and time.)
Preferred Day *
Preferred Time *
Reason for doctor visit
* denotes required fields

Patient Information

First Name *
Last Name *
Address *
City *
State * Zip *
Daytime Phone
Evening Phone
  Best time to be reached
Email Address *
Preferred method of contact *
Date of Birth
Health Insurance
If Yes:

Requestor's Information

Same as patient's information
First Name *
Last Name *
Daytime Phone
Evening Phone
  Best time to be reached
Email Address *
Preferred method of contact *



Regular office hours:
Monday to Friday
8 a.m. to 5 p.m.
Walk-in hours:
Monday to Friday
8:15 a.m. to 11:15 a.m.,
1:45 p.m. to 3:15 p.m.